What is an Employee Assistance Program (EAP)?

An EAP program is a workplace service that helps employees, and often their families, cope with a crisis or other stress-related situation. If an employer has a licensed counselor on staff, they may administer the service on their own, but most companies outsource it to a third party professional.

An EAP is similar to insurance programs with counseling coverage not tied to medical benefits. Even employees who opt out of health coverage can still use EAP benefits at no charge. EAP services are confidential and information will not be shared with your employer.

In order to utilize your company’s EAP service, please follow your company’s policy which usually begins with calling your Human Resources representative or the EAP company directly.

In order to utilize EAP benefits at TLC Center, we ask that you inform the administrative staff when you make your initial call to begin services. Please provide the information that your EAP company has provided. This includes the following information:

  • Name of the EAP company

  • Start date of your authorization

  • Authorization code

  • Number of sessions authorized

Please be advised that we must be aware of this information prior to scheduling your first appointment in order to ensure that the counselor that you are paired with is credentialed with the EAP company that is providing your services. We are in network with the following EAP companies:

  • Aetna

  • Anthem

  • Cigna

  • Compsych

  • Humana